Job Title: Fraud Analyst, Retail Banking – (1900028457)
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam
Employee Status: Permanent
Posting Date: 14/Nov/2019
Unposting Date: 29/Nov/2019
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Support the Fraud Risk Head in developing a sustainable system for Fraud identification, monitoring, investigating and reporting in order to minimize fraud losses and ensure timely recovery of fraud related claims.
Reduce fraud losses by way of :
-Timely investigation and resolution of cases
-All possible recovery opportunities to be explored and tracked closely.
Identify and develop effective fraud control policies and procedures in line with the Fraud risk Management strategy of Prevention, Detection, Deterrence, Mitigation, Investigation and Recovery.
Identify, Investigate and Resolve Fraud issues relating to retail clients portfolio; Identify, develop and continuously improve fraud prevention procedures and measures.
Track Fraud losses closely and ensure that they do not exceed the budgets.(Budgets are determined annually at group level)
Make informed recommendations on Fraud write-offs.
Liaise with Industry risk forums, franchisee, regulators and law enforcements as appropriate.
Contribute to the initiatives of the bank including Customer charter and ensure compliance to regulatory, legal and internal policies of the bank.
Analyze and review fraud trends and provide recommendations to Manager retail risk operations on control measures to minimize / mitigate such frauds.
Ensure generation of adequate MI is in place and necessary submissions are made on time including regulatory submissions if applicable.
Independently determines if transactions are fraudulent and should be cancelled and refunded, or are legitimate and should be processed and fulfilled;
Maintains or exceeds guidelines for timely resolution of disputed transactions to minimize potential revenue losses;
Track chargeback activity working to identify best practices for identifying fraud;
Contacts and effectively communicates with internal and external customers, banks, and Law Enforcement via multiple channels (phone, email, etc…) and effectively manages incoming communication
Maintains or exceeds established standards for customer service, and resolves issues with little or no supervision; escalates complex issues as necessary;
Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner;
Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity;
Analyzes acquired data and reports to identify new fraudulent activity;
Investigate fraudulent activities and work with Law Enforcement to bring cases to prosecution;
Maintains or exceeds required performance standards;
Performs special projects in a timely manner, as requested.
Our Ideal Candidate
- Knowledge of the operating procedures and policies of Retail Clients
- Degree education with 2 years banking experienced
- Experience of fraud investigation, prevention and management, including interview techniques, research methods, accounting and audit control based procedures, rules of evidence, and disciplinary procedures.
- A background in regulatory, legal, law enforcement, audit, or similar work is essential.
- Card product and specific investigation knowledge would be a plus.
- An appropriate professional qualification is desirable.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages.