Job Title: Customer Service Manager
Date posted: Nov 1, 2019
Location: Dar Es Salaam, TZ
Job Function: Customer Service
Job Type: Permanent
Job Requisition ID: 2270
About the Unit
Yara’s knowledge, products and solutions grow farmers’, distributors’ and industrial customers’ business profitably and responsibly, while protecting the earth’s resources, food and environment.
Our fertilizers, crop nutrition programs and technologies increase yields, improve product quality and reduce the environmental impact of agricultural practices. We foster a culture that promotes the safety of our employees, contractors and societies.
Manage daily operations in the customer service department
Implement strategic plans to improve customer service and company’s revenue.
Build and maintain relationships with key customers of Yara Tanzania, ensure customer satisfaction with Yara product and services
Take ownership, actively promote and manage the process of continuous improvement in Customer Service standards
Create effective customer service procedures, policies, and standards in liaison with the CFO.
Ensure all the Local Purchase Orders (LPO) from customers are aligned with the LPO Legitimate Policy.
Ensure timely submission of the quarterly survey on customer service to the CFO.
Lead, develop and motivate performance of the Customer Service team.
Bachelors degree in business related studies
A minimum of 5 years of supervisory work experience in a business oriented customer service department
Experince in leading a productive customer service team
Knowledge and skills in microsoft office applications and ERP system applications
Good interpersonal skills
Strong analytical skills and result-oriented
Excellent verbal and written communication skill
Apply no later than: 14th November 2019